Wipro is hiring candidates for the role of System Engineer for the Mumbai, India location. The complete details about Wipro Recruitment Drive 2024 are as follows.
Job Position: System Engineer
Job Location: Mumbai, India
Experiences: 1 to 5 Years
Full/Part Time: Full Time
Education Level: Bachelor’s Degree in Computer Science
Job Description & Responsibilities:-
Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support. Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software.
Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given.
Complete call logs and reports.
Qualifications
Excellent communication skills,
Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
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Apply here: https://careers.wipro.com/wilp/jobs/3106612?lang=en-us&previousLocale=en-US
