Jumeirah is hiring for the role of IT Support Specialist From Bahrain

Jumeirah is hiring for the role of IT Support Specialist From Bahrain

Job Position: IT Support Specialist
Job Location: Bahrain
Experiences: 2 to 4 Years
Full/Part Time: Full Time
Education Level: Bachelor of Engineering
Required Skills: Exposure to Scrum and Kanban, CX, Agility and Design Thinking
Required Country: This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Roles & Responsibilities:

• Helpdesk Operation: Manages Incidents, Services Requests through various communication channels providing support to back of house users and Hotel guests, including Hotel rooms as well as Guest facing areas i.e. Hotel lobby, Beach areas, C&I (meeting rooms and ballroom), to meet the needs of the business. Captures and maintains accurate case details for each process to enable greater shared knowledge and reporting. Develops solutions and or workarounds using problem solving techniques to restore service as quickly as possible. Identifies and promptly allocates unresolved cases as appropriate to ensure progression, advises users of actions taken.
• Operational Responsibility: Adhering to IT standards deploy PC’s and Laptop’s on the Jumeirah Network, proactively resolves any faults that may be observed during this process. User management (creation, reset passwords) for all business applications following pre-defined standards. Manage Software deployments. Provide support on various IT applications running on IPADs, IPODs devices, digital signage application used in the hotel, Micros application for all F&B outlets, Opera MS application for front office, Wi-Fi setup in Hotel, Villas, beach and C&I area.
  Service Level: Ensures service delivery and incident resolutions are met in accordance with service level agreements.
• Administration: Prepare training guides and step by step documentation on various knowledge base articles and deployment procedures. Delivers Helpdesk reports on case information to management. Maintain accurate records of IT Fulfilment requests are kept.
• Other Duties: IT Store Control inclusive of physical verification of the spares and stocks in the IT stores as well as physical movement of same if need arises, IT equipment issuance. Provides the business out of hour’s emergency technical support. Any other duties as may reasonably be requested by the management including out of hours support at weekends and evenings.

Qualifications

• Certification in Microsoft Certified Desktop Support Technician (MCDST).
• A bachelor’s degree or equivalent with a specialization in IT / ITIL or CobIT Certification..
• Extensive knowledge of Microsoft Software technologies and platforms
• Robust Analytical and Strategic Planning and Execution Skills
• Exposure to Scrum and Kanban, CX, Agility and Design Thinking

What We Offer:

• Industry leading healthcare
• Educational resources
• Discounts on products and service
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Apply Here:

https://dubaiholding.taleo.net/careersection/jum_ext_quickapply/jobdetail.ftl?job=161933&utm_medium=Organic&utm_source=Indeed

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