Jazeera Airways is hiring for the role of Database Management & CLM Specialist From Kuwait City, Kuwait

Jazeera Airways is hiring for the role of Database Management & CLM Specialist From Kuwait City, Kuwait

Job Position: Database Management & CLM Specialist
Job Location: Kuwait City, Kuwait
Experiences: 2 to 4 Years
Full/Part Time: Full Time
Education Level: Bachelor of Engineering
Required Skills: Experience in Database Marketing, Customer Lifecycle Management (CLM), or Marketing Automation, preferably in the airline, travel, or e-commerce industry.
Required Country: This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Roles & Responsibilities:

• Manage and maintain a centralized customer database, ensuring data accuracy, hygiene, and compliance with privacy regulations (GDPR, CCPA, etc.).
• Develop customer segmentation models based on behaviour, demographics, purchase history, and engagement levels.
• Work with BI & Analytics teams to extract actionable insights from customer data.
• Create and update customer personas and journey maps to optimize marketing outreach.
• Design and implement CLM programs that nurture leads, onboard new customers, increase loyalty, and reduce churn.
• Develop targeted retention and win-back campaigns for lapsed customers.
• Monitor customer engagement levels and develop strategies to enhance customer lifetime value (CLV).
• Track customer drop-off points and pain areas, using data-driven insights to improve retention strategies.
• Implement behaviour-based triggers for sending personalized nudges, web push, app push, and email/SMS notifications.
• Set up real-time, event-driven messaging workflows to enhance user engagement.
• Conduct A/B testing on different customer journeys and optimize for better conversions.
• Collaborate with social, paid media, and content teams to align database-driven campaigns with overall marketing efforts.
• Track campaign performance using Google Analytics, CRM dashboards, and marketing automation platforms.
• Provide regular reports on customer engagement, campaign effectiveness, and retention rates.
• Work closely with UX/UI, web, and app teams to improve user engagement based on behavioural data.
• Identify high-value customer segments and tailor exclusive engagement strategies for them.
• Ensure seamless Omni channel experiences across web, app, social, and offline channels

Qualifications

• Bachelor’s degree in Marketing, Data Analytics, Business, or a related field.
• 5+ years of experience in Database Marketing, Customer Lifecycle Management (CLM), or Marketing
• Automation, preferably in the airline, travel, or e-commerce industry.
• Strong understanding of customer segmentation, retention strategies, and engagement frameworks.
• Hands-on experience with marketing automation platforms (Braze, MoEngage, Clevertap, WebEngage, or similar tools).
• Proficiency in data analysis, SQL, Google Analytics, and CRM platforms.
• Experience working with A/B testing, behavioural tracking, and predictive analytics.
• Strong stakeholder management and collaboration skills.

What We Offer:

• Industry leading healthcare
• Educational resources
• Discounts on products and service
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Apply Here:

https://www.jazeeraairways.com/en-kw/careers/jobopeningdetails?Id=2bd726a5-8083-476a-9267-eedf69317d8f

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