Amazon is hiring fresher jobs for the role of Cloud Support Associate for the Hyderabad, India

Amazon is hiring fresher jobs for the role of Cloud Support Associate for the Hyderabad, India

Job Position: Cloud Support Associate
Job Location: Hyderabad
Experiences: 0-2 years
Full/Part Time: Full Time
Education Level: Bachelor of Engineering
Required Skills: Operations, IT, & Support Engineering

Roles & Responsibilities:

• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat.
• You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
• Career development: Amazon promote advancement opportunities across the organization to help you meet your career goals.
• Training: Amazon have training programs to help you develop the skills required to be successful in your role.
• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon teams in India to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
  Work on critical, highly complex customer problems that may span multiple AWS services.

Qualifications

• 0-1 years of experience in Linux Systems administration OR Database design and Optimization OR
• BigData Analysis OR Network administration OR Dev-ops.
• Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
• Troubleshooting / Support experience
• Excellent oral and written communication skills
• Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
• Basic knowledge in Networking (TCP/IP, DNS) /Database
• Strong customer focus & multi-tasking skills
• Exposure to Cloud computing

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Apply now: https://www.amazon.jobs/en/jobs/2831385/cloud-support-associate