Amazon is hiring fresher jobs for the role of Catalog Specialist I for the Bengaluru, India
Job Position: Catalog Specialist I
Job Location: Bengaluru
Experiences: 0-2 years
Full/Part Time: Full Time
Education Level: Bachelor of Engineering
Required Skills: Operations, IT, & Support Engineering
Roles & Responsibilities:
- Amazon is looking out for candidates for Catalog Assistant.
- In this role, you will be responsible for working closely with Service Providers, Customer Service team, Customer outbound process, Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues.
- Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity
- Tasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals.
- Also include maintaining records of work, tracking business workflow, escalating deviations.
- Report audit results and communicate them to others within the organization.
- Analyze data and identify new trends/patterns.
- Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process.
- Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
- Should be open to working on Saturday & Sunday, with any other 2 days of the week as off.
Qualifications
- Bachelor’s degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Preferred Qualifications:
- Proficiency in managing brand metrics and ability to solve customer and brand issues.
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Apply Here:
https://www.amazon.jobs/en/jobs/2847482/catalog-specialist-i